What is an automated attendant?
An automated attendant is a system that allows callers to be automatically transferred to an extension without the intervention of an operator. An automated attendant offers a simple menu system that allows callers to direct themselves to various extensions and resources. A caller navigates through a system by pressing a touch-tone key on his phone keypad. Asterisk recognizes the pressed key and responds accordingly.
Some of the routing options commonly used in auto attendants are:
- transfer to extension
- transfer to voicemail
- play message (i.e., “our address is …”)
- go to a sub menu
- repeat choices