Allow calls into the queue

The Queue application is used to place a call in a queue. We need to add an extension to our dialplan in order to permit people to dial into our queues. To do this, we will define a new context called queues and include it to our local context inside the extensions.conf file:

exten => 605,1,Verbose(2,${CALLERID(all)} entered the marketing queue)
same => n,Queue(marketing)
same => n,Hangup()
exten => 705,1,Verbose(2,${CALLERID(all)} entered the sales queue)
same => n,Queue(sales)
same => n,Hangup()
include => queues ; add this line at the bottom of your local context

Reload the dialplan to apply the changes. Now we need to specify queue members that will take the calls.


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