All posts by Tuna Peyo

Sometimes, an agent logged into a queue will need to put himself into a state where she is briefly unavailable …

The most common method to add or remove members from a queue is by using dialplan applications. This method allows …

Another way to add members to a queue is by defining them in the queues.conf file. A member defined this …

You can use the queue add command from the Asterisk CLI to manually add members to a queue. The syntax …

There are three ways in which you can add agents (members) to the queue: using the Asterisk CLI defining queue …

The Queue application is used to place a call in a queue. We need to add an extension to our …