All posts by Tuna Peyo

Time and attendance systems are used to track and optimize the work hours that employees spend on the job. The …

Physical access control system (PACS) is a type of physical security system typically used by businesses, military sites, or even …

IP video surveillance systems usually consist of one or more IP cameras that are connected to a central recording unit …

To properly manage queues, the Queue application needs to know the current state of a device. In order to enable …

Sometimes, an agent logged into a queue will need to put himself into a state where she is briefly unavailable …

The most common method to add or remove members from a queue is by using dialplan applications. This method allows …