VMware ESXi and vSphere Cluster Management

My Account: Managing Profile, Security, Settings, and Account Access

Learn how to use My Account to manage your profile, password, security, notifications, privacy, subscriptions, connected accounts, and account recovery.

My Account is the central area for viewing and managing personal settings, sign-in access, privacy choices, and account-related information. After signing in, open My Account to review the options available for your service.

This guide covers profile updates, password changes, security, notifications, personal data, billing, connected accounts, and support. Available options vary by service and account type.

Account Dashboard Overview

The My Account area gives you one place to manage account-level information. Common navigation items include Profile, Password and sign-in, Security, Notifications, Privacy and data, Billing or subscriptions, Connected accounts, and Support.

To access account settings, sign in, open the account menu, and select My Account, Account, or a similarly named option. Select a section from the dashboard navigation, make your change, and save it. Some changes require email confirmation, identity verification, or signing in again.

Account-level settings apply to your identity and access across the service. They are different from settings for a particular course, article, purchase, project, device, or other service feature. For example, changing your account email is different from changing the email used for notifications about one course or order.

Profile Management

Your profile is the personal information and public-facing details associated with your account. Depending on the service, the profile page may let you view or edit your display name, legal or contact details, phone number, time zone, biography, and profile image.

1. Open My Account and select Profile or Personal information.
2. Edit the fields that are available.
3. Review the information carefully, especially the email address and phone number.
4. Select Save, Update, or the equivalent control.
5. Complete any requested email, phone, or identity verification.
6. Return to the page or refresh it to confirm that the new values remain saved.

Not every profile field is private. A display name, image, biography, course activity, or organization information may be visible to other users, instructors, customers, or the public. Read the visibility labels and privacy controls before adding information you do not want to share.

Login and Password Management

Credentials are the information used to authenticate you, such as an email address, username, password, or security key. Keep credentials private and do not send them to another person, including someone claiming to be support.

Changing an Existing Password

1. Open the password or sign-in section while signed in.
2. Enter your current password if requested.
3. Create a long, unique replacement password that you do not use on another service.
4. Enter it again to check for typing errors.
5. Save the change and sign in again if prompted.

A password manager can generate and store a different password for each service. Avoid predictable information, repeated passwords, and passwords copied from older accounts.

Resetting a Forgotten Password

A password reset is a recovery process that lets you establish a new password when the current password is unknown or unusable. Select the password-reset option on the sign-in page, enter the registered email address, and use the recovery link delivered by the service. Follow the link only if you requested it and confirm that the message comes from the expected service.

Never provide a password, reset code, or security code in response to an unsolicited request. Fraudulent messages may imitate account-recovery notices and use urgency, unfamiliar links, or requests for payment. Open the service directly instead of using a suspicious link.

Changing an Email Address

Changing the account email can affect sign-in, recovery, notifications, receipts, and ownership verification. Enter the new address, save it, and complete the confirmation message sent to that address. Keep access to the old address until the change is complete when possible. If you cannot access the registered address, use the support or account-recovery process rather than creating repeated reset requests.

Account Security

Multi-factor authentication adds a verification step beyond a password, such as a code from an authenticator app, a hardware security key, or another approved method. Enable it in Security if the service supports it, and store recovery codes securely but separately from your password.

A session is an active authenticated connection between your account and a browser, device, or application. If the dashboard provides active-session or recognized-device information, review it periodically. End sessions you do not recognize or no longer need.

• Use a unique password and keep it private.
• Enable multi-factor authentication when available.
• Sign out after using a shared, public, workplace, or library computer.
• Do not allow a shared browser to save your password.
• Keep the email account used for recovery secure as well.

Responding to Suspicious Activity

If you notice an unfamiliar sign-in, profile change, password-reset message, or session, change the account password immediately to a unique password. Secure the associated email account, end other sessions where possible, enable multi-factor authentication, verify contact details, and contact support. Check for unauthorized purchases or messages sent from the account.

The usual response sequence is: change the password, secure the recovery email, end unfamiliar sessions, enable extra verification, and report the activity to support. Do not wait for support before changing a compromised password if you can still sign in.

Notifications and Communication Preferences

Notification preferences are user-controlled settings that determine which nonessential communications you receive and how they are delivered. Options may include account notices, service updates, learning reminders, product announcements, and marketing email.

1. Open Notifications, Communication preferences, or Email preferences.
2. Choose the categories and delivery methods you want.
3. Leave essential account, security, payment, and transaction messages enabled when required.
4. Save the changes.
5. Check a later message or the preference page to confirm the update took effect.

Unsubscribing from promotional messages does not necessarily stop essential transactional messages, such as password resets, security alerts, receipts, or notices about an active subscription.

Privacy and Personal Data

Privacy settings control the visibility, use, sharing, and management of personal information. Review who can see profile details, activity, contact information, and any public contributions.

Read the service's privacy information to understand what account data is collected, why it is used, how it is shared, and how long it may be retained. Where available, use account tools to download or request a copy of personal data, correct inaccurate information, or manage data-sharing choices.

Account deletion is a request to permanently remove an account and, subject to policy and legal requirements, associated data. Deletion may be different from temporary deactivation. Before requesting it, review the consequences for purchases, subscriptions, course progress, connected services, invoices, and recovery. Follow the confirmation steps carefully because deletion may not be reversible.

Memberships, Subscriptions, Orders, and Billing

If the service supports commerce or recurring plans, My Account may show membership, enrollment, subscription, order, or purchase status. A subscription is an ongoing plan or service arrangement that may renew on a recurring schedule.

• Review the current plan, membership status, renewal date, or enrollment.
• Update payment methods and billing details when the service provides those controls.
• Find invoices, receipts, and payment history in Billing, Orders, or Purchases.
• Review renewal and cancellation terms before changing a plan.
• Use the service's refund pathway or contact support for refund questions.

Billing features depend on the service. Some services handle payment changes directly, while others require a separate payment provider, organization administrator, app store, or support team.

Connected Accounts and Integrations

Connected accounts are external sign-in providers, applications, or services linked to your account. Review the connected-account list to see which providers can sign you in and which applications have authorized access.

Before connecting an account, review the permissions requested. Before disconnecting one, make sure another sign-in method exists. Unlinking the only sign-in provider can prevent access or require identity verification. Removing an integration may also stop synchronization or revoke access to data that the external service previously used.

Support and Account Recovery

Use self-service settings for ordinary changes such as editing a profile, changing a password, or adjusting optional notifications. Contact support when you cannot access the registered email, cannot complete verification, see unauthorized activity, have a billing dispute, need help with a duplicate account, or want to request deletion that is not available in the dashboard.

When contacting support, provide the account email or username, a clear description of the problem, relevant dates, error messages, order or invoice references, and steps you have already tried. Do not include your password, full payment-card number, authentication codes, or private recovery codes. Support may request reasonable identity verification before changing sensitive account information.

Troubleshooting Common Account Problems

Password Reset Message Does Not Arrive

• Check spam, junk, and filtered folders.
• Confirm that the email address was entered correctly.
• Wait briefly before requesting another message.
• Try an alternative sign-in method if one is available; the account may have been registered through an external provider.
• Contact support if you cannot access the registered email address.

Cannot Sign In After Changing a Password

• Enter the new password manually instead of relying on an old saved value.
• Update or remove outdated browser or password-manager credentials.
• Verify that you are using the correct email address or sign-in provider.
• Use password recovery if the new password is still rejected.

Profile Changes Do Not Appear

• Return to the profile page and confirm that the values were saved.
• Complete any outstanding email or identity verification.
• Refresh the page, or sign out and sign back in.
• Contact support if the change remains unavailable or reverts.

Suspicious Activity Is Visible

• Change the account password to a unique password.
• Secure the associated email account.
• Sign out of other sessions where possible.
• Enable multi-factor authentication if available.
• Report the activity to support and review billing activity.