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Device states

Apr 1,22

To properly manage queues, the Queue application needs to know the current state of a device. In order to enable …

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Pause and unpause queue members

Apr 1,22

Sometimes, an agent logged into a queue will need to put himself into a state where she is briefly unavailable …

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Add and remove queue members using dialplan applications

Apr 1,22

The most common method to add or remove members from a queue is by using dialplan applications. This method allows …

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Define queue members in queues.conf

Mar 31,22

Another way to add members to a queue is by defining them in the queues.conf file. A member defined this …

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Add queue members manually from the CLI

Mar 31,22

You can use the queue add command from the Asterisk CLI to manually add members to a queue. The syntax …

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Add members to a queue

Mar 31,22

There are three ways in which you can add agents (members) to the queue: using the Asterisk CLI defining queue …

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