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To properly manage queues, the Queue application needs to know the current state of a device. In order to enable …

Sometimes, an agent logged into a queue will need to put himself into a state where she is briefly unavailable …

The most common method to add or remove members from a queue is by using dialplan applications. This method allows …

Another way to add members to a queue is by defining them in the queues.conf file. A member defined this …

You can use the queue add command from the Asterisk CLI to manually add members to a queue. The syntax …

There are three ways in which you can add agents (members) to the queue: using the Asterisk CLI defining queue …